Returns Policy

Customer satisfaction is our No.1 priority therefore if in the unlikely event you are not 100% satisfied with your purchase we want to know about it!

All returns must be authorized by Kiki and Josie in writing prior to returning the item(s) for a refund or exchange at hello@kikiandjosie.com. Our Customer Service Team will respond to you and give you a "Returns Authorization Number" This number is to be displayed on the outside shipping box or envelope when you send back the product.

Your purchase must be returned to us within 30 days from the date of purchase. Please contact us within 7 days of receipt of the product so that we can assist you.

We will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you.

When shipping the product back to us you are responsible for any shipping costs incurred to ship the item(s) back to our facility.

For your refund to apply the product returned for refund or exchange must be 100% unused and with all original packaging.

Refund Instructions

Please do not ship products without the RA number. You will be asked to return the product(s) to the following address:

Kiki and Josie [ Returns]

United States

Packages that are returned without an RA number will be refused upon returning to the warehouse(s).

Customer Service:

Email: hello@kikiandjosie.com

Hours: Monday to Friday, 9.00 AM to 5:30 PM EST


Damaged, Defective, or Undelivered Product

If the product is damaged or defective, you are responsible to contact us within seven (7) business days from the purchase date. We will gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.
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